Executive- Customer Service

Company: Bestomart Internet Private company

Industry: Electronics

Job Role:

Job Type: Full Time

Exp. Req: 2-4 Yrs

Posted: 3 weeks ago

2018-11-22
2018-12-22

I3,Electrical & Electronics, Industrial EstateThuvakudiTrichy -  620018

Responsibility / Duty:

  • Manage large amounts of incoming and outgoing calls
  • Identify and assess customer's needs to achieve satisfaction
  • Attract potential customers by answering calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints
  • Suggesting information about other products and services
  • Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
  • Meet personal / customer service team sales targets and call handling quotas
  • Build sustainable relationships of trust through open and interactive communication
  • Generate sales leads and co-ordinate product delivery / shipping
  • Determining the cause of the problem and explaining the best solution to solve the problem using the right methods / tools
  • Follow up to ensure that appropriate actions were taken on customer's requests
  • Answer questions about warranties or terms of sale
  • Attempt to persuade customer to reconsider cancellation
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Maintaining fruitful relationships with existing customers
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Should handle Marketing & Promotional activities, if required.

Skills Required:

  • A clear and pleasant Communication
  • Ability to handle pressure
  • Good comprehension skills
  • Ability to clearly understand and state the issues
  • Attitude to learn & strong entrepreneurial spirit
  • Ability to manage diverse projects in a fast-paced environment
  • Highly organized and capable of multi-tasking
  • Problem solving and analytical skills
  • Comfortable with Linux operating systems and other open-source software applications
  • Fluency in English, Tamil, Hindi is mandatory & additional languages are added as an advantage
  • Familiar with CRM systems and practices
  • Ability to store and record information accurately
  • Good written and oral communication skills
  • Good computer related skills
  • Good social and interpersonal skills
  • Strong phone contact handling skills and active listening
  • Proven customer support experience or experience as a client service representative shall be highlighted, if any
  • Hindi must

Details:

  • Satisfy customers by providing product and service information; resolving product and service problems by clarifying the customer’s complaints via phone, email, and social media.
  • Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction

Education:

  • Bachelors or Masters Degree in Business Administration / Industrial Engineering / Mechanical Engineering / Supply Chain Management / any relevant specialization.

Location Map: